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Why You Should Monitor Workplace Communication


Communication in the workplace is supposed to be formal and related to assigned tasks. However, some employees use communication tools to chat with other, hence wasting their own and everyone else’s time. As an employer, you need to take action to ensure that this kind of behavior doesn’t go on for much longer because if it does, it will hurt company’s overall performance. However, it is easier said than done, finding and penalizing every single individual for casual chat can prove to be quite a hassle, which is why you should use monitoring solutions to do this task for you. They are pretty helpful in this regard as they allow you to see what messages are being sent and received on your employees’ devices.

Monitor Communication Channels

Most used communication platforms in the workplace are Skype, Yahoo chat, Gmail chat, and emails. To eliminate casual chatting from the workplace, you need a tool that’s capable of keeping an eye on all of these platforms. There aren’t many solutions available that can perform this feat, but the ones that can, do it perfectly. If you are looking to invest in a monitoring tool, then you should go for the best. There is no point in dealing with cheaper products that offer nothing in return. You should do your research, find the one that can keep tabs on all the communication channels, and then invest in it. One time investment in the right monitoring tool will save you from a lot of hassle. You will be able to see everything that’s happening on Skype, Yahoo chat, Gmail chat, and emails, which is basically your main goal.

Take Action When Required

As soon as the monitoring tool is installed on your employees’ devices, you will be able to see their entire conversations. If the chats are formal and related to work, then no action should be taken. However, if they are casually communicating with other employees, then you need to take action. If you don’t do anything about it, then the situation will escalate and eventually, everyone would start wasting their time in the workplace. This will have a huge negative impact on the overall company’s productivity and as an employer, you certainly wouldn’t want that.

Penalize Employees

This is why you should penalize people who are excessively chatting with other employees and are not focusing on their assigned tasks. The first penalty shouldn’t be very harsh, but it should be big enough to scare other employees. Once they know that you mean business and won’t tolerate any time-wasting chats, they will most likely stay in line in the future.


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